Refund policy

At Rabbit Air, we expect our customers to be 100 percent happy with our products. If you are not completely wowed by your air purifier, Rabbit Air will completely refund your purchase and pay for the return shipping cost for all orders within the contiguous 48 states purchased directly from RabbitAir.com. To receive your free prepaid return label, please contact our Rabbit Air Customer Care Team at CustomerService@Rabbitair.com or by calling our toll free number: 1-888-866-8862.

Once our team has received and inspected the returned product, we will swiftly process a full refund. If you wish to explore an alternative model, we are here to assist you in selecting another product and guide you through placing a new order. Items returned that are not in a "like-new" condition may be subject to restocking fees.

• Please note that returns must be made within 90 days of purchase. All air purifiers must be returned in a "like-new" condition, with all the parts wrapped (remote, manual, etc.) securely in the original packaging. *Replacement filters are not returnable if the packaging is removed.