Why Rabbit Air
At Rabbit Air, our philosophy is simple: Offer the most effective and high quality air purifier at the most affordable prices. When you visit RabbitAir.com, you'll find stylish, effective and high quality air purifiers backed by extraordinary customer service, useful guidance, and easy-to-understand education to help you choose the best air purifier for your air quality problem. We will even recommend our competitor's product if none of our products meet your needs.
Happy to Help 24/7
Rabbit Air offers extraordinary customer service. Our consultants provide the solutions our customers need -- anything from helping you choose the best air purifier to explaining the maintenance procedures in an owner's manual to troubleshooting problems with the unit. Consultants may be reached through live chat on our Website, or at 888-866-8862, 24 hours a day. If you'd rather e-mail us, send inquiries to CustomerService@RabbitAir.com.
Fast Free Shipping
Just because shipping is free doesn't mean it should take a long time. Rabbit Air understands that getting your air purifier quickly is important, so we make every effort to process your order quickly. We offer Free Ground Shipping on all orders shipped within the contiguous 48 states. Most orders placed by Noon EST on weekdays will ship the same day and you will receive it in 2-5 business days, except where noted. Some restrictions apply. See our complete Free Shipping Details.
90-Day Money Back Guarantee
At Rabbit Air, we expect our customers to be 100 percent happy with our products. If you are not completely wowed by your air purifier, Rabbit Air will completely refund your purchase and pay for the return shipping cost for all orders within the contiguous 48 states purchased directly from RabbitAir.com. To receive your free prepaid return label, please contact our Rabbit Air Customer Care Team at CustomerService@Rabbitair.com or by calling our toll free number: 1-888-866-8862.
Once our team has received and inspected the returned product, we will swiftly process a full refund. If you wish to explore an alternative model, we are here to assist you in selecting another product and guide you through placing a new order. Items returned that are not in a "like-new" condition may be subject to restocking fees.
- Please note that returns must be made within 90 days of purchase. All air purifiers must be returned in a "like-new" condition, with all the parts wrapped (remote, manual, etc.) securely in the original packaging. *Replacement filters are not returnable if the packaging is removed.
Superior Quality Backed by 5-Year Warranty
All Rabbit Air purifiers are manufactured in South Korea and unlike other air purifier companies that have special rules (require you to change filter every six months) and a lot of fine print (only cover motor for five years or other parts for one year) to honor their warranty, Rabbit Air's warranty offers a level of service and support matched by very few in the industry. Your product purchased from Rabbit Air is guaranteed against all defects in workmanship and materials for up to five years.
To ensure complete coverage by Rabbit Air's industry-leading warranty, please register your purchase online.
- You don't have to register your purchase if you buy directly from RabbitAir.com.
- Please contact us if you experience problems with your unit. Our consultant will troubleshoot and resolve most of the issues over the phone. You can also check our FAQ for advice.
Have additional questions? Please contact our Rabbit Air Customer Care Team at Customerservice@rabbitair.com or call us at 1-888-866-8862.
Free warranty returns are only valid for customers in the contiguous United States (excludes AK, HI, and PR).
Learn more about limited warranty (PDF)
Price Match Guarantee
Rabbit Air guarantees that we will provide you with the best prices possible. We do everything in our power to ensure you're not paying too much for your purchase. That's why we offer our 100% Price Match Guarantee.