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Celebrating Excellence: 2023 Circle of Excellence Award

In the world of business, acknowledgment frequently acts as a guiding light, illuminating a company's path toward further accomplishments while affirming their commitment to their work. One of the awards that highlights businesses and their commitment to exceptional customer experience is the Bizrate Insights Circle of Excellence Award. It is a recognition program established and managed by Bizrate Insights, a market research company, that specializes in gathering feedback from online buyers to help retailers improve customer satisfaction and enhance the online shopping experience.

Every year, Bizrate Insights honors the finest retailers within its network through the esteemed Circle of Excellence Awards. This prestigious recognition is granted to members of the Bizrate Insights network who have showcased their capacity to provide an exceptional retail experience.

The awards are categorized into two tiers: Gold and Platinum. Gold recognition is reserved for businesses that have attained remarkable customer satisfaction scores throughout the preceding calendar year, while Platinum distinction is reserved for the pinnacle of retailers who have achieved the highest percentile scores across the network.

The winners are selected by evaluating eight Key Performance Indicators that encompass the entire buyer's journey, spanning from the point of sale to post-fulfillment. Notably, the scores for each brand are computed using feedback provided by verified buyers. Essentially, the Circle of Excellence is an award given to a business by its own customers!

The Key Performance Indicators are below:

Point-of-sale metrics

  • Overall satisfaction
  • Product selection
  • Checkout
  • Ease of finding

Post-order fulfillment metrics

  • Repurchase intent
  • Product met expectations
  • Customer support and satisfaction
  • On-time delivery

We are proud and honored to announce that Rabbit Air has been awarded for the 7th year in a row, the prestigious Bizrate Insights Circle of Excellence Platinum Award from 2017-2023.

As we celebrate this achievement, we remain grounded in humility, knowing that true excellence is not a destination but a continuous journey of growth and learning. We are deeply grateful for the support and guidance of our loyal customers, the dedication of our talented team members, and the opportunities to make a positive impact in our community.

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