It's a very simple process:
1. Find the product you want on the home page and click on the product
photo.
2. Add as many items as you want to your shopping cart by clicking the "add to cart" button next to the product.
You will be notified the quantity and description of the item you purchased each time by a
pop-up window.
3. When you have completed selecting the products,
either click the "Checkout " button or the little "Checkout" shopping cart at the top of the navigation bar.
4. Then make any adjustments to your order on your "shopping cart" page, click the "update" button and
proceed to "checkout" by clicking the “checkout” button.
Absolutely! Give us a toll-free call at 1-888-866-8862. Our representatives are here to take your call 24 hours, 7 days a
week.
Definitely! You can safely enter your credit card number via our secure server, which encrypts all submitted
information. Our security is confirmed by our digital certificate from Network Solutions, a leading provider of Internet trust services. In addition, our site is
“Hacker Safe” certified, which help protect you from identity theft and credit card fraud by passing the FBI/SANS Internet Security Test everyday. Thanks to our
super-secure server and all the careful measures we take to protect your information, we believe that every transaction you make on Rabbit Air will be 100% safe.
The truth is, you're safer shopping online with Rabbit Air than you are using your credit card at the mall, and better yet-you don't have to leave
home.
For more details on this important topic, please check out our security statement.
We accept Visa, Master Card, American Express and Discover.
We also accept Paypal, Money Orders, Cashier Checks, eCheck, Google Checkout and Direct Wiring Transfer in addition to all the
major credit cards. Please contact our Customer Care Team if you would like to arrange for any alternative payment options.
Sales tax will be charged only on orders shipped within the state of California. Shipments to addresses outside of California
will not be charged sales tax.
We accept purchase orders from federal and state government agencies, public and private schools, and business organizations.
Some orders may require approval from our accounting department. Please contact our Customer Care Team if you would like to pay by purchase
order.
Customers get free ground shipping on
all orders over $300. We ship packages to all 50 states and APO/FPO addresses. For Alaska and Hawaii, a shipping surcharge will be applied and packages often
take extra time. Furthermore, in the case of APO/FPO addresses, the U.S. Military handles the final stage of delivery, so we are unable to estimate the
shipping times to these destinations.
For your convenience, you have a choice of UPS Ground, UPS Next Day Air Saver, UPS 2nd Day Air or UPS 3rd Day Select. Please note
that our shipping and delivery days are Monday-Friday, excluding holidays. All orders must be placed by 2PM Pacific Standard Time to be shipped the same business
day. Ground shipments should arrive within 5 business days. Packages shipped to Alaska and Hawaii will take a longer shipping time.
You can find links to UPS, FedEx, USPS and DHL on our website. Through these websites, you can find accurate shipping costs (based on the total
weight of all items in the shopping cart), delivery methods and the target zip code.
Our postal carrier at this time is UPS. Our shipping rates are
defined in the table below:
Shipping for Standard Orders |
Delivery
Method |
Approximate Shipping Time
(Except Alaska & Hawaii) |
Handling Fee for each unit |
Shipping Cost for each unit |
Ground |
Within 5 business days |
Free |
Free |
UPS 3 Day Select |
3
Business Days |
Free |
Live link with UPS.
Calculated in real time. |
UPS 2nd Day Air |
2 business days |
Free |
Live link with UPS. Calculated in real time. |
UPS Next Day Air Saver |
1 business day |
Free |
Live link with UPS. Calculated in real time. |
Yes. We do ship to certain countries outside the US. Please contact our Customer Care Team and we'll be happy to help you arrange your international shipment.
As soon as each package leaves our warehouse, we'll send you an e-mail to let you know it's on the way. At that time, you'll receive a tracking number for either FedEx, UPS or the US Postal Service, depending on which carrier was used to send it. International customers will receive a tracking number from UPS or USPS. You can use this number to track your package online at
www.UPS.com or
www.USPS.com UPS allows you to track your shipment en route, but the US Postal Service will only confirm the delivery date and location.
As soon as we ship your order, we'll send you an e-mail to let you know it's on the way. You can also check the status of an order by the tracking number on the e-mail.
Once you get the e-mail from us telling you that your shipment has left our warehouse, you can figure that packages sent via Ground Shipping should take approximately 5 days to arrive. Keep in mind that our warehouse is located in Southern California, so depending on where you live you might get your package in less than a week.
Our shipping days are Monday through Friday, excluding holidays, so please be aware that all Air orders must be placed by 2PM, Pacific Standard Time, to be shipped the same business day.
If your package is late in arriving, please double-check the status of your shipment using the tracking number provided to you through e-mail. You can use this number to track your package online at www.UPS.com or www.USPS.com depending on which carrier was used to send your package.
If you've double-checked the tracking status and you're still wondering where your package is, don't worry, you're not in the Twilight Zone. Simply contact our Customer Care Team by email or call us at 1-888-866-8862 and we'll be happy to help you solve the mystery.
Yes, but please call our Customer Care Team's toll-free number 1-888-866-8862 ASAP! Our representatives are here 24/7 to assist you. In an effort to ship orders as quickly as possible, there is a relatively small window of time in which changes to an order can be made - once an order is sent to our warehouse for processing, it's too late. In this case, simply return the shipment.
We believe our products and service will help you live a healthier life! If for whatever reason you are not 100% satisfied with your purchase you may return it. If you prefer to speak with Customer Care Team before deciding to return or exchange your purchase, please call 1-888-866-8862 8am 24 hours a day.
Rabbit Air provides a 90-day money back guarantee for all our air purifier products. If your product is defective within 90 days of purchase, we will replace the item as soon as possible and happily pay all shipping costs to and from your location.
If the item arrives damaged, please contact our Customer Care team immediately to arrange for a new replacement. Once we are contacted, we will have the same courier service return to the delivery location to pick up the damaged product within 48 hours (excluding holidays and weekends). Please make sure that the product is in its original packaging, with all parts and accessories readily available for the pick-up. Once the damaged item has been picked up, we will immediately ship the replacement product.
If you change your mind and wish to return your purchase, we will be happy to accept your return within the first 90 days of delivery. All we require is that the air purifier or accessory is returned in a “like-new” condition, with all the parts wrapped (remote, manual, etc.) securely in the original packaging. Call us for a Return Authorization Number. Once our team has received and inspected the returned product, we will provide a full refund. Items returned that are not in a "like-new" condition may be subject to restocking fees.
*Please note that replacement filters are not returnable if the wrappings are removed.
1.
No returns will be accepted without our Return Authorization Number. Call our
Customer Care Team at 888-866-8862 to get a return authorization number.
2. We will also provide you with the appropriate address for your return.
3. Please ship the product back to us via UPS, Fedex, or USPS, and we STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back in our warehouse. Once we have received your package, we will inspect the contents. If the product is in satisfactory condition we will refund the appropriate amount to the credit card you used for your original purchase.
Once we receive your return in our warehouse, you will see a credit within one billing cycle. Please keep in mind that it can take up to 6 weeks for a return to be credited on your credit card. In the case of returns sent from APO/FPO addresses, the military handles the delivery, so we are unable to estimate the shipping time back to us. Usually these returns take a little longer than normal, so please be patient.
If it's been over 6 weeks and you still haven't received a credit, please contact our Customer Care Team and we'll figure out what's causing the delay.
To clean the unit surface:
- The unit surface should be cleaned at least once a month or sooner depending on the air quality of the room.
- Using a clean, dry cloth to wipe the external surfaces of the air purifier.
Use a damp cloth to remove stubborn stains and dirt build up if necessary.
Do not use commercial cleaning agent as it may damage the unit surface.
- Clean the air inlet and outlet with a dry cloth or a vacuum cleaner. (Fig. 1)
To clean air quality sensors:
- The air quality sensors should be cleaned at least once a month or more depending on the air quality of the room.
- Take off the front panel.
- Clean the surface of the sensor opening with a vacuum cleaner.
Follow the instructions to on how to clean both particle and odor sensors for BioGS.
1. Turn off the air purifier. Remove the front panel.
2. On the left you will find the Odor Sensor and on the right you will find the Particle Sensor.
3. Remove the sponge located over the Particle Sensor for cleaning.
4. The sponge can simply be rinsed or washed with dish soap and water. Make sure the sponge is dry before placing it back inside the air purifier.
5. The image on the right is a close up of the Particle Sensor. With the sponge removed, use a dry cotton swab to clean the Particle Sensor lens. Place the sponge back in its original place after the Particle Sensor is cleaned.
6. This is the Odor Sensor. Please use a dry cotton swab to brush against the tiny grid to remove any dust or large sized-particles that may be trapped inside. Although this procedure will not remove all of the particles, it will certainly help keep your Odor Sensor clean.
Please refer to the troubleshooting table in the owner's manual. The table should be able to solve most problems you have concerning the product. If problems remain unsolved, please contact our
Customer
Care Team for further assistance.
In Rabbit Air, we believe that delivering high quality
products is key to customer satisfaction. Our goal is to bring you
the highest-quality service at an affordable price. That's why we have
a very stringent quality control standard on our product. In addition
to the quality assurance on our products in our manufacturing facility,
a standard quality control test will be performed on each unit by our
engineering team at our warehouse in Southern California before it is
shipped to you. If you receive an air purifier that does not work properly,
it is likely the product had been damaged during the shipment. Please
contact our
Customer
Care Team for further assistance.
All Canada shipments are shipped by UPS.
Shipping Method: International Delivery (5-10 business days) - USD $47.85.
Please Note: Shipping time does not include any delay that may occur at Canadian customs.
Taxes
When importing Rabbit Air products from the United States to Canada, there are three fees/taxes you may be charged. They include:
- GST
- PST
- Border/Custom Fees
These fees are based on the value of the item received. If the item is valued at less than $180.00 USD, only the border/custom fees will apply.
The following is a breakdown of the fees and their specific amounts:
GST: 5% regardless of where in Canada you live.
PST: 0%-10% in most areas, depending on where in Canada you live.
Border Fees: $10.00 USD