s
Security Statement

Safe Shopping Guarantee
Thanks to our super-secure servers and all the careful measures we take to protect your information, we believe that every transaction you make on Rabbit Air will be 100% safe. The truth is, you're safer shopping online with Rabbit Air than you are using your credit card at the mall, and better even -- you don't have to leave home.

How do we do it?
First we abide by a thorough privacy policy that outlines what information we receive and how it's managed. Secondly, we place any sensitive data behind a total shield of security that ensures its safety. For example, when you enter any area on our site that involves the transfer of sensitive data like credit card numbers, you'll probably notice an odd little alert that appears on your screen. It might look something like this:

security alert window

What this little box is really telling you is that you're entering the safest area on our site. This is where you'll be transmitting data across a secure connection, which means that your info is being encrypted in a way that meets or exceeds industry standards. You can be assured that our site will not even allow you to proceed to checkout unless your browser is able to operate in conjunction with our secure connection.

What makes a secure connection so safe?
The most important way to keep your information protected is through the use of encryption. We use Secure Sockets Layer (SSL) technology with 128 bit encryption. It works with your browser by encrypting the transmitted data in a way that makes it virtually impossible for anyone to decode. Rabbit Air has also obtained a digital certificate from Geotrust, Inc., a leading provider of Internet trust services. Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you contact our Customer Care team.

How do you know if you've got a secure connection?
The easiest way to tell whether or not you're in a secure area is to look in the lower frame of your browser for the little symbols below:

Browser Symbol
Location
Normal (Insecure)
Mode Symbol
Secure
Mode Symbol
Apple Safari 4 Address Bar None lock
Google Chrome 4 Address Bar None lock
Mozilla Firefox 3 Lower Right None lock
Microsoft Internet Explorer 8 Address Bar None lock

Another cool trick to knowing if you're in a secure area is to check the URL. You'll notice that the address to the left of the colon changes from "http" to "http" when you're on a secure connection.


Credit Card Security

Your credit card numbers are never stored in any of our records and all transactions occur within a 100% secure website. You are protected by your credit card company in the case of a fraudulent transaction with any purchase. All orders will verify the correct billing address, so please enter the billing address exactly as it is shown on your statement.

International Credit Card Security

According to VISA/MasterCard rules, we cannot accept international credit cards. If you would like to place an order, you need request an International Order Authorization Form for Direct T/T Transfer purchase only. Please contact Customer Care Team if you should have further questions.

Fraudulent Orders

All fraudulent orders will be prosecuted to the fullest extent of the law. Order fraud is a Federal crime, subject to Federal penalties.

Still have questions?

If you'd like more details on exactly how we receive and manage info at Rabbit Air, check out our extensive privacy policy. And if there's still a lingering question that you'd like answered, please contact our customer care team at customerservice@rabbitair.com or give us a call toll-free at 1-888-866-8862.