Why Rabbit Air
At Rabbit Air, our philosophy is simple: Offer the most effective and high quality air purifier at the most affordable prices. When you visit RabbitAir.com, you'll find stylish, effective and high quality air purifiers backed by extraordinary customer service, useful guidance, and easy-to-understand education to help you choose the best air purifier for your air quality problem. We will even recommend our competitor's product if none of our products meet your needs.
Happy to Help 24/7
Rabbit Air offers extraordinary customer service. Our consultants provide the solutions our customers need -- anything from helping you choose the best air purifier to explaining the maintenance procedures in an owner's manual to troubleshooting problems with the unit. Consultants may be reached through live chat on our Website, or at 888-866-8862, 24 hours a day. If you'd rather e-mail us, send inquiries to CustomerService@RabbitAir.com.
Fast Free Shipping
Just because shipping is free doesn't mean it should take a long time. Rabbit Air understands that getting your air purifier quickly is important, so we make every effort to process your order quickly. We offer Free Ground Shipping on all air purifier orders. When you place your order by noon on a business day, you will receive it in 3-6 business days, except where noted. Some restrictions apply. See our complete Free Shipping Details.
90-Day Money Back Guarantee
You can return or exchange an air purifier or any accessory* within 90 days of delivery. All we require is that the air purifier or accessory is returned in a "like-new" condition, with all the parts wrapped (remote, manual, etc.) securely in the original packaging. Call us for a Return Authorization Number. Customers are responsible for return shipping and may be eligible for our discounted UPS prepaid label.
Once our team has received and inspected the returned product, we will either provide a full refund or proceed with an exchange. Items returned that are not in a "like-new" condition may be subject to restocking fees.
*Please note that replacement filters are not returnable if the wrappings are removed.
Superior Quality Backed by 5-Year Warranty
Rabbit Air's warranty offers a level of service and support matched by very few in the industry. Your product purchased from Rabbit Air is guaranteed against all defects in workmanship and materials for five years.
All it takes to ensure complete coverage by Rabbit Air's industry-leading warranty is to register your purchase (you don’t have to register your purchase if you buy from Rabbit Air.com). Once you register your product, we can respond rapidly to your request. Rabbit Air consultants are always ready to help you with any questions you may have.
Need Repairs? We can do that too. You probably won't need to use it, but Rabbit Air also has a service department which can repair all of the products we sell.
[Read more about BioGS and MinusA2 Warranty - PDF]
Low Price Guarantee
Rabbit Air guarantees lower prices than any other online retailers. We do everything in our power to ensure you're not paying too much for your purchase. That's why we offer our 100% Low Price Guarantee. Please click here for more details.