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How can I track my order?
As soon as each package leaves our warehouse, we'll send you an e-mail to let you know it's on the way. At that time, you'll receive a tracking number for either FedEx, UPS or the US Postal Service, depending on which carrier was used to send it. International customers will receive a tracking number from UPS or FedEx. You can use this number to track your package online at www.UPS.com www.USPS.com www.DHL.com or www.FedEx.com. UPS, FedEx and DHL allow you to track your shipment en route, but the US Postal Service will only confirm the delivery date and location.
Has my order shipped yet?
As soon as we ship your order, we'll send you an e-mail to let you know it's on the way. You can also check the status of an order by the tracking number on the e-mail.
When will my order arrive?
Once you get the e-mail from us telling you that your shipment has left our warehouse, you can figure that packages sent via Ground Shipping should take approximately 5 days to arrive. Keep in mind that our warehouse is located in Southern California, so depending on where you live you might get your package in less than a week.
Our shipping days are Monday through Friday, excluding holidays, so please be aware that all Air orders must be placed by 2PM, Pacific Standard Time, to be shipped the same business day.
My package should've arrived by now, but it hasn't. What do I do?
If your package is late in arriving, please double-check the status of your shipment using the tracking number provided to you through e-mail. You can use this number to track your package online at www.UPS.com www.USPS.com www.DHL.com or www.FedEx.com, depending on which carrier was used to send your package.
If you've double-checked the tracking status and you're still wondering where your package is, don't worry, you're not in the Twilight Zone. Simply contact our Customer Care Team by email or call us at 1-888-866-8862 and we'll be happy to help you solve the mystery.
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