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FAQs
How do I place my order?
Can I order by phone?
Is it safe to use my credit card?
What credit cards do you accept?
Are there other ways to pay?
Do I have to pay sales tax?
Do you accept Purchase Order?
How do I contact Rabbit Air?
I found something wrong on your site.
How do I report it?
I have trouble getting my unit to work.
If the unit has difficulty functioning when it arrives. What can I do?
How to reset filter cleaning indicator?
How to clean the unit surface and sensor?
How to clean the filters?
How much is shipping to Canada?
Learn more about the duty when shipping to Canada.
How much does shipping cost?
What are my shipping options?
Do you ship outside the US?
International Shipping Rate
How can I track my order?
Has my order shipped yet?
When will my order arrive?
My package should've arrived by now, but it hasn't. What do I do?
Can I change or cancel an order once it's been placed?
What's your return policy?
How do I return an item?
I returned an item, but I haven't received a credit yet. What's up?
Read our privacy policy
How do I know this is a secure site?
What does HEPA mean?
What is BioGS™ HEPA filter? What is the difference compare to regular HEPA Filter?
Is the BioGS™ Air Purifier effective against allergens?
Is the BioGS™ Air Purifier more expensive to operate than an Ionic type Air Purifier such as Sharper Image Ionic Breeze?
How does the BioGS™ Air Purifier clean the air?
Why should I run my air purifier continuously?
What size and type of particles does the BioGS™ air purifier trap?
In what size room is the BioGS™ air purifier effective?
Does BioGS™ Air Purifier produce Ozone?
What does the CADR rating mean?
How often do I replace the filters?
Does BioGS™ air purifier remove odor, chemical smell-and VOC as well?
How does Rabbit Air™ control the quality of their products?
How to adjust MinusA2™ particle sensitivity level?
What's the difference between BioGS™ & MinusA2™?
What are the benefits of mood lighting?
Is MinusA2™ wall-mountable?
What's special about MinusA2™ custom filters?
Is MinusA2™ effective against allergens?
Is MinusA2™ more expensive to operate?
How does MinusA2™ clean the air?
What is MinusA2™ CADR rating?
What room size is MinusA2™ effective in?
Does MinusA2™ produce ozone?
How often does MinusA2™ filters have to be replaced?
What is the noise level for MinusA2™?
Why is there a light sensor?
Is MinusA2™ energy certified?
What is the auto shut-off?
What is included in the MinusA2™ box?