Filter Subscription
We know that life can get busy and to-do lists can get long, so by subscribing to the automatic filter replacement subscription on our website, you will receive all of the filters you need, when you need them. Let us take care of the chores, so you can enjoy the great indoors.
To Subscribe
- Choose the replacement filter you need. If you do not see "Subscribe" in the product page it may be because we are not offering subscriptions for that product.
- Select "Subscribe" and the frequency of your subscription. Afterwards, click "Add to Cart."
- Complete checkout with your subscription. Payments can be made with Paypal or credit card and once the transaction is complete, you will receive an email with a link to manage your subscriptions.
- After the subscription is made, the first set of filters will be shipped the next business day. Your following filter subscription will arrive at the frequency selected.
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To update your filter subscription:
To access your subscription account, log in with your email address.
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FAQs
Will I receive a set of filters as soon as I subscribe?
When you sign up for the subscription service, you receive your first order shipment right away and then an order for every specified number of months you have selected. For example, if you join the subscription service for a set of filters for a 6-month interval, then you will receive your first shipment now and every 6 months thereafter.
Will I receive an email reminder before my subscription ships?
Three days before your shipment date we will email you a reminder that we will charge your credit card and ship your order.
How can I manage my subscription?
To sign up, reset password or login to your account.
Alternatively, after you have started your subscription, please check your email inbox. You will receive an email with the subject, "You're Now Signed Up To Automatically Receive Replacement Filters!" which has a link to manage your subscription.
I have multiple units with different replacement times. How do I join the subscription program?
You can add multiple subscriptions and change the following subscription shipment times as necessary.
How can I change my customized filter?
To change your customized filter you can manage your subscription or contact the customer care team for assistance via phone 888.866.8862 or email us at customerservice@rabbitair.com.
How do I cancel my subscription?
You can manage your account anytime through the link provided when the subscription started. Also you can contact the customer care team to assist you with the cancellation of your subscription.
What if my credit card expires or payment doesn't go through?
You will receive a notification by email if your payment method isn't able to be charged. After payment information is updated, the system will reattempt to charge your card. Once payment is received your shipment will be processed.
When should I replace my filters?
The lifespan of the filters are estimated based on average residential use. Below is the recommended filter replacement schedule*.
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Recommended Filter Replacement Schedule*
* Based on 24/7 operation. The lifespan of the filters is estimated based on normal residential use.
A3 Air Purifier
| Filters | Replacement |
|---|---|
| Pre-Filter | Washable |
| Filter Replacement Kit | Every 12 months |
MinusA2 Air Purifier
| Filters | Replacement |
|---|---|
| Pre-Filter | Washable |
| Filter Replacement Kit | Every 12 months |
BioGS 2.0 Air Purifier
| Filters | Replacement |
|---|---|
| Pre-Filter | Washable |
| Filter Replacement Kit | Every 18 months |
BioGS Classic Air Purifier
| Filters | Replacement |
|---|---|
| Filter Replacement Kit | Every 18 months |